At The Norwich Book Shop (https://thenorwichbookshop.ca/), we are committed to delivering your order safely and efficiently. Please review our shipping policy below.
1. Shipping Locations
- We currently ship to Canada.
- If you require shipping outside these areas, please contact us before placing an order.
2. Processing & Delivery Times
- Orders are processed within 2 business days (excluding weekends and holidays).
- Estimated delivery times:
- Standard Shipping: 5 business days
- Expedited Shipping: 1 business days
- Local Pickup (if available): Ready within 2 days
- Shipping times may vary based on location, carrier delays, and holidays.
3. Shipping Rates
- Shipping costs are calculated at checkout based on your location and selected shipping method.
4. Order Tracking
- Once your order ships, you may request a tracking number via email (if tracking is available for your shipping method)
4. Lost, Stolen, or Damaged Packages
- We are not responsible for lost or stolen packages. If your order is marked as delivered but you have not received it, please check with your local post office or carrier.
- If your package arrives damaged, please contact us within [X] days with photos of the damage, and we will assist in resolving the issue.
