At The Norwich Book Shop (https://thenorwichbookshop.ca/), we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.
1. Returns & Eligibility
- Items can be returned within 15 days of purchase.
- To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
- A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
The following items are non-returnable:
- Gift cards or store vouchers.
- Digital downloads (e-books, audiobooks, etc.).
- Sale or clearance items (unless defective or damaged).
3. Refund Process
- Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited back to your original payment method within 15 business days.
- Shipping costs are non-refundable.
4. Exchanges
- We replace items only if they are defective or damaged upon arrival. If you need an exchange, contact us at.
5. Shipping Returns
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
